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FAQs - PrintoMedia

Over the years we have been able to reduce our prices significantly, we have been able to do this by continually investing in the very latest technology and machinery. All our presses are of the very latest technology and have the quickest setup times available in the industry, we don’t outsource our print like a good 70% of online printers, its all printed in our factory in the 6a Gough Road, Leicester, United Kingdom LE5 4AL.

Digital and Litho printing are 2 completely different processes of print, although they are different the final result will still be a stunning and vibrant full colour print.

Digital print is ideal for short run print jobs, however once you get to a certain quantity the Litho process becomes more cost effective. Litho printing is slightly higher quality than digital printing but the set up costs are more expensive hence why digital printing is more cost effective than litho on shorter runs.

The main difference between digital and litho printing is that the colours will never reproduce exactly the same across the 2 different printing processes, they are not far away but we do say they will never match exactly. The other difference being that a digitally printed product such as a letterhead sometimes cannot be put back through a laser printer due to the heat process, saying this we have hundreds of customers that do, so please check your compatibility if you are planning to overprint any of our digitally printed products.

Creating files for commercial print is not quite the same as just creating a file you are going to print on your desktop printer or copier, we have a full guide on ‘supplying artwork files’ which whoever is creating your design really needs to go through and understand before you place your order. If design is not your cup of tea don’t worry, we have a team of professional and qualified graphic designers in house who can take care of this for you, we simply have two options on our pricing page:

If you need us to create your design for you, please have a read through our ‘about our design service page’ which explains exactly how this works and has a portfolio of other designs we have created.

If you only have a paper copy, then our designers will have to recreate it for you as we need a computer file to print from, scanning your existing copy will not produce very professional looking results, so you would need to opt for ‘please create my design for me’.

No. Your order occupies only one ‘slot’ on a much larger sheet with other orders of the same type, So you can only have one file printed for each order.

Yes, when we despatch your order our couriers will usually email you with the delivery date and a tracking number / link, which you can click and view all your tracking information live on the couriers website.

If nobody is available to sign for your order at the time our courier attempts delivery then a calling card is left by the courier, it will have a telephone number on it which you will need to call and rearrange delivery of your order directly with the courier (there is no need to contact us as the courier has your order at this stage and you will be best to liaise with them directly to arrange a suitable delivery time).

Payment is taken securely using an online payment portal with your Credit / Debit Card at the time of order however we can take payment by cheque/ bank transfer by prior arrangement. Please call our customer services team for further information, ordering online is by far the quickest way of ordering and other forms of payment can add time to your turnaround.

No. Around 60% of our customers are ‘resellers’ of print so all of our packing is plain and unbranded – there will be no mention of our company name on any labels or boxes whatsoever.

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